FAQ

• If I send someone a customer link and they open a restaurant later, do I lose them?expand_more

  No. Whoever arrives through any of your links is credited to you once, permanently. The link only decides where they land. If that person orders as a customer you earn on their orders; if they open a restaurant you earn on its takings; if they become a partner you earn on their team. All from the one original referral.

• How deep does the commission go?expand_more

  Three levels. 2.5% on people you referred yourself, 1% on the people they referred, 0.5% one level below that. The rate falls with distance because the work does.

• Do I earn anything for signing someone up?expand_more

  No. Nothing is paid for a registration. Commission is a share of orders that real customers actually placed, so a large team that never orders is worth nothing. This is deliberate.

• What does it cost to join?expand_more

  Nothing. There is no joining fee, no starter package, no monthly minimum and nothing you have to buy to keep your rank. If anyone tells you otherwise, they do not speak for Aroi.

• When does commission become payable?expand_more

  After the return window on the underlying order closes, usually 14 days. Until then it sits as pending. If the order is cancelled, the commission is reversed with it and stays visible in your ledger as a reversal.

• What is the minimum payout?expand_more

  ฿300. Below that the balance simply carries over. You can also convert your balance to Aroi store credit at any amount, with a 10% top-up — but credit cannot be converted back to cash.

• Can I tell people what I earn?expand_more

  You may state facts about yourself. You may not present your figures as what someone else can expect, or promise anyone an income. Misrepresenting earnings is an offence under the Direct Sales and Direct Marketing Act B.E. 2545, and it is the most common reason partner accounts are closed.

• Do I have to pay tax on this?expand_more

  Yes. Commission is income. Aroi reports what it pays you, and what you owe depends on your own situation — the Academy lesson on tax explains what you need before your first payout. It is not tax advice, and neither is this answer.

Partner support answers within one working day. Until support is wired up, the Academy covers most of what comes up in the first weeks.